Confidentiality and Data Protection

For insurance purposes we only work with UK based clients.
Upon completion of agreed terms, we sign strict confidentiality agreement.
Client information is held securely and backed up in accordance with UK data protection laws, including GDPR.
Virtual Perfect Solutions is a registered Data Protection Controller. ICO Registration: ZA770214, data controller Paula Jones, email virtualperfectsolutions@gmail.com phone: 07971 132846.
Unless by request, clients original work will be returned upon completion.
Excluding data held for our tax purposes, all client data is deleted upon completion of contract.

Submitting work / Agreed Client Terms

Email all work requests to: virtualperfectsolutions@gmail.com
Normal business hours are Monday to Friday 9.00am – 5.00pm.
Receipt of acknowledgement email within 1 to 2 business hours.
VPS will confirm time scale and send Contract, T&Cs, Confidentiality agreement.
We will not schedule work until Client provides: signed contract, required passwords, processes or templates.
To comply with GDPR, clarification for how people have requested information for databases and marketing work will be required.
We only work on databases compiled by ourselves.

Time

VPS will agree with client an expected time frame for completion of any work received and acknowledged by 5.00pm.

The emphasis is on the client to submit all necessary materials, to avoid delays.


Work 1 hour or less, next working day.
1 hour to 5 hours within 2 working days.
Pre-booked Packages – Client to advise requirements to meet demands of business, summarised in contract.
Non-standard, bespoke projects or one off jobs, time agreed in acknowledgement email.
Urgent work / additional requirements, subject to a rush job fee – dependant on size. Additional fees agreed prior to completion.
Client is responsible for checking, identifying and raising queries submitted by us within a reasonable time.
Holidays/Bank Holidays: We close UK Bank Holidays and shutdown between Christmas and New Year. Exceptions may be made for urgent work.

Payment

Payments are due on receipt of invoice.
Packages / bespoke project work 50% of agreed sum due 1st of the calendar month, or upon date of commencement. 50% final balance payment due end of the Calendar month or completion of project.
Pre-paid packages are non refundable, only valid for that month, or 4 consecutive weeks of start date.
Adhoc hours will be billed in 15-minute increments.
Non standard office supplies, postage and courier fees are not included and billed separately.
Bulk printing – over 25 pages is outsourced and billed separately.

Disclaimer

Virtual Perfect Solutions will not be liable for any losses you might sustain arising directly or indirectly from our completed work save in so far as the same arises directly from our negligence.